Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?

If for any reason you are not completely satisfied with your purchase, we will happily accept a return for an exchange or full item refund. 

WHAT IS OUR RETURN POLICY?

• Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
• Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
• Items sold as sets must be returned with the correct sizes, as sold.
• If received damaged or worn items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned for a refund.

WHAT IS OUR EXCHANGE POLICY?

• All items that are sent back as an exchange need to follow the applicable terms from the Return Policy listed above. Items that do not meet the acceptable conditions listed in the Return Policy above may be subject to denial.

HOW DO YOU MAKE A RETURN?

To start a return, you can contact us at  info@fshnvenus.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at i nfo@fshnvenus.com .

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.